Shipping The cost for shipping is based upon your total order amount. No weekend or holiday delivery is available. Allow one extra day for gift-wrapped, in seamed or monogrammed items. Please add one additional business day for orders received after 5.00pm Eastern Time. Rates are subject to change without further notice.   Order Processing Our goal is to process all orders within 48 hours of receipt. Orders are processed and shipped during regular business hours.(Monday through Friday 8:00AM – 5:00PM EST, excluding holidays). If we encounter any problems processing or shipping your order, you will be contacted within one business day.   Tracking Your Packages You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores. USPS Package Tracking: www.usps.com UPS Packing Tracking: www.ups.com   Canceling an Order You may cancel an order at any time prior to processing at our center by emailing us at info@kidslovecoloring.com. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.   Returns and Exchanges Unwashed, unused, or defective merchandise may be returned within 30 days. Items may be returned for any other reason within 30 days after the shipping date for a merchandise exchange or a full refund based on the original form of payment. Sorry, shipping charges are nonrefundable.   Returning or Exchanging Items Please e-mail us at info@kidslovecoloring.com within 30 days after the shipping date. We'll e-mail you the return address. Please indicate at your e-mail if you want us to credit, the card used to place the order. If you'd like an exchange, let us know what you would like to have. We will not charge the costs for shipping the exchange order.